Digital Protection Products - Plan Selection (Allied)

Modified on Thu, Jul 9 at 5:17 PM

TABLE OF CONTENTS

Overview
Key Features
Supported Products
Supported Systems
Cost and Compliance
Frequently Asked Questions

Overview

Clutch enables credit unions to present Allied protection products — Payment Protection, GAP, DPW, and Mechanical Protection — with all available plan options, estimated costs, eligibility confirmation, and in-session selection, directly within the loan application.

Members see only the products and plans they're eligible for, with accurate quotes and the required disclosures — and the selection is shared automatically with the credit union.

Key Features

Real-time quotes and plan comparisons through the Allied integration
Automatic filtering based on borrower eligibility
In-app attestation capture for inconclusive eligibility checks
Coverage for co-applicants where applicable
No member re-engagement needed if the loan amount and terms remain unchanged

Selected plans are automatically submitted to the LOS application comments section.

Supported Products

Through Allied, all three protection products are presented as a full plans-and-quotes experience — members see the available plan options with estimated costs and can select coverage directly in the application:

Payment Protection (Credit Insurance / Debt Protection)
GAP / DPW
Mechanical Breakdown Protection (MBP)

Note: When a product can't be quoted — for example, when it's a product the member isn't eligible for — it is shown as an interest option instead, so the member can still express interest and the credit union follows up.

Supported Systems

Category	Supported
Loan Origination Systems	MeridianLink Consumer (API only), Origence Arc OS, Temenos, Sync1, Velocity
Loan Types	New/refinance auto loans, personal loans, and credit card applications

Cost and Compliance

This feature is complimentary for Lending Portal users. Allied does not charge an additional fee to enable Plan Selection, and the products offered through this experience mirror what your credit union offers at the point of sale today — your pricing and program details remain unchanged unless Allied notifies you otherwise.

The experience is reviewed for regulatory alignment, with all content — product names, plans, disclosures, and pricing — tailored to each credit union's configuration with Allied. For questions about pricing or product content, credit unions should reach out to their Allied representative.

Frequently Asked Questions

Why might a product show as an interest option instead of full plans and quotes?

Product eligibility follows the rules your credit union has configured with Allied; for the specifics of those rules, you can go deeper with your Allied representative. When a member isn't eligible for a product (or it otherwise can't be quoted), that product is shown as an interest option instead of full plans and quotes — the member can still express interest and your team follows up, and the remaining products continue to show full plans and quotes. For example, members over 70 are not eligible for Credit Insurance or Debt Protection.

Why might the quoted cost change between the application and funding?

Protection product costs are estimates based on the loan amount, term, and rate at the time of the quote. If any of those change before the loan is funded, the final cost may differ slightly. All costs are clearly marked as estimates.

Are these products paid out of pocket?

No. All products are financed through the loan.

Can members protect a co-applicant?

Yes. Where the product and plan allow it, coverage can be extended to a co-applicant during the application.

How does a member's selection reach our staff?

The member's selections are written into the loan application as a comment/note in your origination system (LOS), so staff can review what the member chose and finalize coverage — with no need to re-contact the member as long as the loan amount and terms haven't changed.

How are quotes, plans, and product content determined?

All quotes, plan options, names, and disclosures come from Allied in real time, so the plans and pricing members see always reflect exactly what your credit union has set up with Allied. Clutch does not compute or store pricing. For questions about pricing or product content, reach out to your Allied representative.

How is regulatory compliance handled?

All required disclosures are presented in the application, opt-in is required, and the member's consent is captured during the session. Because everything needed for compliance — disclosures, opt-in, and consent — is captured during the session, there is no need to call the member again before attaching the selected protection products, as long as the loan amount and terms haven't changed.

Can we choose which loan types show protection products?

Yes. Protection products can be configured to appear only on the loan types your credit union chooses.

Do we need a new agreement with Allied to use this?

No. Allied does not require any new agreements to enable Plan Selection.

What do we need to do to get started?

Your Customer Success Manager or Implementation team is the point of contact for configuring and enabling the feature, and coordinates testing and go-live.

Where are quotes and sales from this experience recorded?

Quotes and sales from this digital experience run through a dedicated Allied branch set up for it, which works like your other Allied branches for reporting and remittance. Reach out to your Allied representative for more details.